Terms & Conditions

This website is operated by Liz Crow London. Throughout the site, the terms “we”, “us” and “our” refer to Liz Crow London. Liz Crow London offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.

Our contract with you

These terms and conditions apply to you as a visitor to our Website, and also as a buyer or prospective buyer of our Goods. We will confirm your order via email, which will establish our contract. This email will also provide details of your purchase and inform you of the dispatch date. We may update these terms periodically. The terms applicable to you will be those posted on our Website on the date you place your order. If you purchase Goods from us in the future through any arrangement not involving payment via our Website, these terms will still apply.

You agree that any email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

We reserve the right to refuse you access to Our Website at any time.

Our Products

We strive to provide images that accurately represent our Products as they appear in our studio. However, please keep in mind that these images are for illustrative purposes only. Despite our efforts to display the Products as accurately as possible, variations in colour, size, dimensions, and texture may occur due to the handmade nature of the items and the limitations of digital displays. Consequently, your Products may differ slightly from the images shown on our Website.

Bespoke Products

If you're interested in creating a custom product, please reach out to us via email at hello@lizcrowlondon.com. We'll need details like your timeline, approximate budget, and for bespoke rings, your ring size. Upon finalizing the design, a 50% deposit is required to initiate production. You're not obligated to purchase until the deposit is made. Production typically takes about four weeks. If you require a faster turnaround, let us know early in the process, and we'll try to accommodate. The remaining balance is due upon collection or shipment. Once your custom product is ready, we'll coordinate collection or delivery with you. Please note, bespoke items are unique and cannot be returned or exchanged. If you need to cancel your order, please inform us promptly. Depending on the stage of production, cancellation may result in forfeiture of the deposit or require full payment.

Made to Order Products

Items purchased from our website, which are crafted to your specifications, typically require about 3-5 weeks for production and delivery. However, please note that lead times may vary depending on the availability of materials for each product. Once your order is confirmed, production begins promptly. If you need to cancel your order, please inform us immediately, as cancellations are not possible once production has commenced. Additionally, many of our jewellery pieces can be crafted in solid gold. If you're interested in a specific item, feel free to reach out to us. Please keep in mind that since made-to-order products are unique, they cannot be returned or exchanged for a refund.

We make every effort to keep our product prices accurate and up-to-date. However, occasional discrepancies or price adjustments may occur. Rest assured, any price changes won't affect orders you've already placed. Please note that our prices are subject to change without prior notice.

While we strive for accuracy, there might be instances where the price of a product on our website is incorrect. In such cases, we won't process your order until you've confirmed acceptance of the updated price or opted to cancel your order.

We cover banking charges from the receiving bank for payments to us. But any other charges related to payments in currencies other than GBP are your responsibility.

Our product prices exclude delivery charges. You'll see delivery costs during the checkout process before finalizing your order.

We accept all major credit/debit cards.

By using your selected payment method, you confirm its ownership or authorization from the owner. All card transactions undergo validation and approval by the card issuer. If your card issuer declines payment to us, we're not responsible for any resulting delays or non-delivery.

If a product is out of stock, you'll receive a full refund.

Delivery

We will ship products in accordance with our delivery policies, as set forth on our site. Shipping times may vary based on product availability and delivery location.

Returns

We accept returns in accordance with our return policy, as set forth on our site. To initiate a return, please follow the instructions on our site.

Content and Intellectual Property Rights

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in: text, graphics, logos, icons, images, digital downloads, data, and software.

We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories. You may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

You may not use our name, logos, trademarks or any other Content on any website of yours or that of any other person.

Other Terms

We currently offer 10% off your first order when signing up to our newsletter. This discount code is applicable for first time purchases only. A unique welcome code will be sent directly to your email address after signing up.

Codes cannot be combined with any other discounts. The code can be applied to any product on our website, excluding Sale, Bespoke and Made to Order products, and as well as gift cards. Refunds will take into account the discount. This code does not include shipping charges.